Refund policy
Return & Refund Policy
Last updated: 2026
Thank you for shopping with Sesh2Fresh. We want you to feel confident in your purchase, so please read this policy carefully before placing an order.
Returns
We offer a 30-day return period, meaning you have 30 days from the date your order is delivered to request a return.
To be eligible, items must be returned in the same condition in which they were received. This means they must be unused, unworn, with all original tags attached, and in their original packaging. Proof of purchase is required for all returns. Any items that do not meet these conditions may be refused.
As all products are fulfilled through our production partners, customers must contact the relevant supplier (Printify or Printful) directly to initiate a return. If you are unsure which supplier fulfilled your order, or if you need assistance at any stage, you can contact us at sesh2fresh93@gmail.com and we will guide you through the process.
All returns must be properly authorised before being sent back. Items returned without prior approval may not be accepted.
Unless an item is confirmed to be faulty, damaged, or incorrect, the customer is fully responsible for all return shipping costs. This includes the cost of sending the item back to the supplier. We do not charge any restocking fees.
Made-to-Order Products
All Sesh2Fresh products are made to order through our fulfilment partners. This means each item is produced specifically for you once your order is placed.
Because of this, returns are subject to supplier approval and must follow their return procedures. We do not hold physical stock and cannot accept direct returns without supplier involvement.
Damaged, Faulty, or Incorrect Items
We ask that you inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or incorrect, you must report the issue within 7 days of delivery.
In these cases, you should contact the relevant supplier (Printify or Printful) directly. You may also contact us for assistance, and we will help ensure your issue is resolved as quickly as possible.
You will need to provide your order number along with clear photographic evidence of the issue. Once approved, a replacement or full refund will be arranged at no additional cost to you. In such cases, return shipping costs will be covered where required.
Non-Returnable Items
We cannot accept returns for items that have been used, worn, damaged after delivery, or returned outside of the 30-day period. Customised or personalised items are also non-returnable, as they are made specifically to your requirements.
Exchanges
We do not offer direct exchanges. If you would like a different size or item, we recommend placing a new order. You may then request a return through the supplier for the original item, provided it meets the conditions outlined in this policy.
European Union Customers
If your order is delivered to a country within the European Union, you may have the legal right to cancel or return your order within 14 days under applicable consumer protection laws. However, this right does not apply to made-to-order or personalised items.
Refunds
Once your return has been received and approved by the supplier, your refund will be issued to your original payment method. Refunds are typically processed within 5 to 10 business days, although your bank or payment provider may require additional time.
Please note that original shipping costs are non-refundable unless the item is confirmed to be faulty, damaged, or incorrect.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sesh2fresh93@gmail.com.
Contact
If you have any questions about your order or need help with a return, you can contact us at:
We’re happy to assist you at any stage of the process.